AI Usage and Data Processing Policy
Contact: support@talvoxai.com
Overview
This policy explains how Talvox AI uses AI and processes data to generate responses. This policy is a structured template provided for review by a qualified legal professional before final publication. It does not constitute legal advice.
Data Processed by AI
To answer customers, the AI may use: chat conversations, images uploaded through chat, product and order data, service and appointment information, Knowledge Base content, and Shopify/WooCommerce data you connect. This data belongs to your tenant workspace.
Tenant Data Isolation
Each business (tenant) workspace is logically isolated. Your business data, conversations, products, services, customers and settings are not shared with other tenants.
How the AI Works
The AI generates responses based on your configured data and conversation context. It may use third-party AI models as processors. Responses may be inaccurate and should be reviewed where critical.
Purpose and Lawful Basis
We process this data to provide the AI features of the Service under our contract with you. We do not use your tenant data to train models for others.
Retention
Conversations and related data are retained as needed to provide the Service and as configured by you, then removed or anonymised per our retention practices.
Your Controls
You control your Knowledge Base, Website Chat settings and supported store integrations. You may delete conversations and data within your workspace and request cleanup of retained legacy social-channel records.
Contact
AI/data questions: support@talvoxai.com.