Privacy Policy
Contact: support@talvoxai.com
Overview
This Privacy Policy explains what information Talvox AI processes and how. This policy is a structured template provided for review by a qualified legal professional before final publication. It does not constitute legal advice.
Information We Process
We process the following categories of information, where applicable: account information (name, email, role); business information (business name, type/mode, settings); customer and lead information (name, contact details, enquiry details); Website Chat conversations; images uploaded through chat; product and order data; service and appointment information; Knowledge Base content; Shopify and WooCommerce data; legacy WhatsApp or Facebook Messenger connection metadata and conversation records retained from integrations connected before those channels were retired; payment and invoice information; technical logs; and cookies/analytics (if enabled).
Tenant Data Isolation
Each business (tenant) workspace is logically isolated. Your business data, conversations, products, services, customers and settings are not shared with other tenants.
How We Use Information
We process information to provide and operate the Service, to generate AI responses to your customers, to maintain integrations, to bill subscriptions, to provide support and to improve the platform.
Lawful Basis
We rely on your consent, the performance of our contract with you, and our legitimate interests in operating and securing the Service. Where required, we seek consent before processing.
Legacy Social-Channel Records
If an account previously connected WhatsApp or Facebook Messenger, historical messages or connection metadata may be retained temporarily for migration, security, legal retention or deletion processing. Access tokens and provider subscriptions must be revoked or removed during cleanup. Contact us if the in-product cleanup controls are unavailable.
Retention
We retain your data while your account is active and as needed to provide the Service, and remove or anonymise it thereafter, except where retention is required by law.
Security
We apply access controls, encryption in transit and isolation between tenants. No method is fully secure; we work to protect your data using reasonable measures.
Your Rights
You may access, correct or delete your business data within the Service. To exercise further rights, contact us.
Contact
Privacy questions: support@talvoxai.com.